FAQ
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I have been granted an investment incentives certificate for the goods I'm going to buy. If I lease them instead, what becomes of that certificate?
Goods purchased in Turkey or from abroad under an investment incentives certificate can be financed by a leasing agreement. When an investment covered by a certificate is lease-financed, the rights arising under the certificate and corresponding to the lifetime of the lease are transferred to Tekfen Leasing with the issuance of a new certificate in its name. This allows EFG Leasing to take advantage of the incentives (such as tax exemptions) and these lower costs are passed on in full to the lessee in the form of lower rent.
 
Can I book the amounts of rent I pay under a leasing agreement as expenses?
As a result of a change made in the finance leasing law in 2003, amounts of rent paid under a leasing agreement can no longer be booked directly as expenses. Instead, the invoices for the rent are issued with principal and interest separately itemized on them. The lessee books only the interest as an expense. The lessee books the right to use the leased goods (the principal) as an asset in his own balance sheet and subjects it to revaluation and depreciation like any other business asset. Title to the goods remains with the leasing company as usual.
 
Do leased goods really have to be insured?
The insuring of leased goods is a requirement of the finance leasing law. Because leasing is a credit transaction based entirely on goods, it is important that the goods be useful and operative during the lifetime of the lease. For this reason, the law requires that these goods be covered by insurance when they are leased.
EFG Leasing has the goods that it leases insured by Garanti Insurance or Generali Insurance acting as their agent.
 
Can I wind up the leasing agreement early by paying the outstanding balance all at once?
The lessee may wind up the leasing agreement early by paying the outstanding balance all at once at any time after one year has passed since the agreement was made
 
Do I have to pay any fees for a Eurobank Tekfen credit or debit card?
No. Both are provided to customers free of charge.
 
How much cash can I withdraw in one day with my Eurobank Tekfen credit or debit card?
The maximum limit is currently TRY 600. This is increased from time to time as conditions warrant.
 
How many accounts can I have linked to my debit card? How do I change these accounts?
You can have up to eight deposit accounts associated with a single debit card. To add or remove accounts, call the Eurobank Tekfen Credit Card Service on 0212 357 0707 or stop by your branch. From Eurobank Tekfen ATMs you can access all the accounts associated with your card. If you use the card in a shared ATM however, only the main Turkish lira account can be accessed.
 
How long does a Eurobank Tekfen debit card remain valid? When it expires, do I have to apply for a new one?
Your Eurobank Tekfen debit card is valid for two years. A month before it expires, a new one is automatically printed and sent to your branch, where you can pick it up. The new card's PIN will be the same as the old one's.
 
How soon will I know the results of a personal loan application?
Once all the documentation is complete a loan application will be finalized in one business day.
 
What's the maximum amount that can be extended as a consumer loan?
The limit is determined according to both need and to your monthly income in such a way that the monthly installments do not come to more than half your documentable monthly earnings.
 
What are the age and lending limits in second-hand vehicle loans?
Pre-owned vehicles must not be more than three years old. Up to 60% of the vehicle's collision insurance value will be extended as a loan.
 
How is the overdraft limit determined?
It's determined according to the account holders documentable monthly income.
 
What utility bills can I pay online from the internet branch?
Türk Telekom, Turkcell, İski, Esgaz and İgdaş invoices can be paid online from the internet branch.
 
What utility bills can I give instructions for automatic payment from the internet branch?
Automatic payment instructions for Türk Telekom, Turkcell, Ýski, Esgaz and Ýgdaþ invoices can be given online from the internet branch.
 
What kinds of insurance policies can I take out through Eurobank Tekfen?
By calling at one of our branches you can take out life insurance, collision insurance, traffic insurance, compulsory earthquake insurance, home insurance, place of business insurance, personal accident insurance, and other insurance policies.
 
What insurance companies does Eurobank Tekfen act as an agent for?
Every Eurobank Tekfen branch is an authorized agent for Garanti Pension and Life, Garanti Insurance, and Generali Insurance.
 
Who should I talk to for information and price offers for insurance products?
Please consult a customer representative in one of our branches for insurance products and payment options that will best satisfy all your insurance needs.
 
How many sub-user accounts may there be in one firm?
The maximum number of sub-user accounts in a single firm is five.
 
What are the internet banking transaction limits?
Click on the links below to see our internet banking transaction limits.
 
Do you charge a commission on EFT and money transfers made through the Eurobank Tekfen internet branch?
EFT transactions (money transfers to accounts in other banks) are subject to a charge of TRY 0.50 (fifty kurush) irrespective of the amount transferred. No charges are made for transfers to other Eurobank Tekfen accounts.
   
Can I end a fixed-term deposit before maturity?
Depending on conditions at the time you may be able to withdraw your money from a fixed-term deposit early however if you do, you will lose any interest that accrued on the account.
 
Can I take part in Treasury auctions through your bank?
Yes, it is possible to take part in Treasury auctions through our Bank. For details, consult a customer representative at one of our branches.
 
Can government bonds and T-bills be converted to cash before maturity?
Yes they can. Branches will buy both types of instrument back on the basis of current market conditions.
 
What is your minimum repo limit?
Our minimum repo limit is TRY 500.
 
Can I trade in Eurobonds through your bank?
Yes, you can trade in Eurobonds through our Bank. For details, consult a customer representative at one of our branches.